Why calls may end automatically
- Direct calls can expire if unanswered for the configured timeout window.
- Stale active sessions are cleaned up to avoid long-running ghost calls.
- Call status can transition to ended even if one client is inactive.
VeilAppCalls4 min read
Understand call timeouts and cooldowns
Direct-call protection logic includes unanswered timeout handling and cooldown/rate-limiting to reduce call spam behavior.
Quick summary
Why unanswered calls expire, and why repeated attempts may hit temporary protections.
When cooldowns appear
- Multiple unanswered attempts occur in short intervals.
- Backend applies rate-limit/cooldown protections.
- Retry after cooldown and confirm recipient availability first.
Troubleshooting checklist
- Confirm both users have network access and notifications enabled.
- Update app versions on both sides before retesting.
- Use support logs with call ID context for persistent failures.
Related guides
3 min read
Start direct, group, and channel calls
Launch audio or video calls in direct, group, or channel contexts with scope-aware validation.
3 min read
Join, respond, and end calls
Understand accept/reject/join/end actions and how participant states move during a call.
Still need help?
Include your device type, OS version, app version, and a short issue summary when contacting support.