Terms of Service

1. Acceptance of Terms

By downloading, installing, or using VeilApp ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. We may update these Terms from time to time. Continued use of VeilApp after changes are posted constitutes acceptance of the revised Terms. We will notify you of material changes through the Service.

2. Eligibility

You must be at least 16 years of age to use VeilApp. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms. If you are using VeilApp on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

3. Account and Identity

When you create an account on VeilApp, a cryptographic identity (VeilID) is generated locally on your device. Your VeilID is your presence on the platform. VeilApp does not require a phone number, email address, or any personally identifiable information to create an account. You are responsible for:

• Maintaining the security of your device and account credentials
• Safeguarding your recovery key, which is required to regain access to your account if you lose your device
• All activity that occurs under your account
• Keeping your chosen alias appropriate and non-deceptive in contexts where identity representation matters

VeilApp supports multiple identity modes including real identity (optional), alias identity, ghost mode, and verified business identity. You may operate under any supported identity mode, subject to the specific requirements of the workspaces and groups you participate in. Workspace administrators may set policies that require certain identity standards within their workspace.

4. Acceptable Use

You agree to use VeilApp lawfully and in accordance with these Terms. You agree not to:

• Use the Service for any illegal purpose or in violation of any applicable law or regulation
• Distribute malware, viruses, or any other harmful software through the Service
• Attempt to gain unauthorised access to other users' accounts, devices, or encrypted content
• Engage in harassment, threats, abuse, or intimidation of other users
• Use the Service to distribute spam, unsolicited messages, or coordinated inauthentic behaviour
• Attempt to circumvent the admission control layer, abuse prevention mechanisms, or rate limiting
• Create mass fake accounts or use automation tools to interact with the Service without authorisation
• Impersonate another person or entity in a manner intended to deceive
• Interfere with or disrupt the integrity or performance of the Service or its infrastructure
• Reverse engineer, decompile, or disassemble any part of the Service except as permitted by law
• Use the Service to facilitate human trafficking, exploitation of minors, terrorism, or any form of organised criminal activity

VeilApp reserves the right to investigate and take appropriate action against anyone who, in our sole discretion, violates these terms, including removing content, suspending or terminating accounts, and reporting to law enforcement authorities where required.

5. Workspace and Group Governance

VeilApp provides workspace and group collaboration features with administrative governance capabilities. If you create or administer a workspace or group:

• You are responsible for setting and enforcing appropriate policies within your workspace or group
• You acknowledge that workspace audit logs record administrative actions for governance and accountability
• You agree to use administrative tools (device revocation, member management, policy enforcement) responsibly and in accordance with applicable laws
• You understand that workspace-level policies (disappearing messages, screenshot protection, invite controls) apply to all members within that workspace

If you are a member of a workspace or group, you agree to comply with the policies set by the administrators of that workspace or group. Workspace administrators may have visibility into administrative actions and audit logs, but cannot access the content of your encrypted messages.

6. Subscriptions and Payments

VeilApp offers both free and paid subscription tiers. Certain features are available only to subscribers on specific plans.

7. Encryption and Message Content

VeilApp employs end-to-end encryption for messaging. Messages are encrypted on your device before transmission and stored on our servers as ciphertext with a nonce and version field. We cannot read, access, or decrypt the content of your messages. You are solely responsible for the content you send through the Service. Because we cannot access message content, we cannot comply with requests to produce the plaintext content of specific messages. This is by design, not by limitation. Disappearing messages, when enabled, are permanently deleted on schedule as enforced at the server level. Deleted messages cannot be recovered.

8. Voice and Video Calls

VeilApp provides voice and video calling capabilities across direct, group, and channel contexts. Call signaling and participant state management are handled through our infrastructure. Voice and video media transport is facilitated through third-party real-time communication providers. Call availability may be subject to device capability, network conditions, and subscription plan. VeilApp does not guarantee uninterrupted call service. Workspace administrators may enforce device-level access controls that affect call participation within workspace channels.

9. Intellectual Property

The VeilApp name, logo, VeilID, and all associated trademarks, service marks, and branding are the property of VeilApp. All rights are reserved. The Service, including its design, architecture, source code, and documentation, is protected by copyright, trade secret, and other intellectual property laws. You retain ownership of any content you create and transmit through the Service. By using the Service, you grant VeilApp a limited, non-exclusive licence to process and transmit your content solely as necessary to provide the Service (e.g., delivering encrypted message payloads to recipients).

10. Third-Party Services

VeilApp integrates with third-party services for specific functionality including cloud storage, real-time call infrastructure, and payment processing. Your use of these integrated services is subject to their respective terms and privacy policies. VeilApp is not responsible for the availability, accuracy, or practices of third-party services. Links to external websites or services, if any, are provided for convenience and do not constitute endorsement.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. VeilApp does not warrant that the Service will be uninterrupted, error-free, or completely secure. While we employ robust security measures, no system is immune to all threats. You use the Service at your own risk. VeilApp does not guarantee that encrypted content will be permanently unrecoverable by all possible means. We implement industry-standard encryption practices but make no absolute guarantees regarding cryptographic invulnerability.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VEILAPP AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, OR LOSS OF BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO VEILAPP IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED US DOLLARS (USD $100), WHICHEVER IS GREATER.

13. Indemnification

You agree to indemnify, defend, and hold harmless VeilApp and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Content you transmit through the Service
• Your infringement of any third-party rights

14. Account Termination

You may delete your account at any time through the app settings. Upon deletion, your account data will be removed from our active systems. VeilApp may suspend or terminate your account if:

• You violate these Terms or our acceptable use policies
• Your account is flagged by our admission control or abuse detection systems
• We are required to do so by law or legal process
• We reasonably believe your account poses a risk to the safety or security of other users or the Service

We will make reasonable efforts to notify you before or at the time of suspension or termination, except where doing so would compromise an ongoing investigation or pose a safety risk.

15. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with applicable law, without regard to conflict of law principles. Any disputes arising from or related to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to binding arbitration or the courts of competent jurisdiction, as determined by applicable law in your region.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed. The remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and VeilApp regarding the Service. They supersede any prior agreements or understandings, whether written or oral.

18. Contact

If you have questions about these Terms of Service, you can reach us at: • Email: legal@myveilapp.com • In-app: Settings → Help → Contact Us