Post-login checks
- Confirm your alias, profile image, and account details.
- Check blocked users, privacy toggles, and biometric lock settings.
- Open a known chat to verify message and typing behavior.
VeilAppGetting started3 min read
Sign in on a new device
When adding a new device, complete login and then validate account safety controls before daily use.
Quick summary
Move to a new phone safely and confirm identity, privacy, and conversation settings after login.
Recommended sequence
- Sign in using your normal login or recovery method.
- Validate account settings and subscription status.
- If part of a workspace, confirm that your device is not revoked and channel access works.
If the old device is untrusted
- Remove local sessions where possible.
- For workspace environments, ask an admin to review active devices.
- Change sensitive credentials and monitor for unusual account activity.
Related guides
3 min read
Create your account and alias
Set up your profile, alias, and key context during onboarding before entering chats, contacts, and teams.
4 min read
Recover access with your recovery key
Use the recovery-key challenge flow to regain account access when you cannot use a previous session.
Still need help?
Include your device type, OS version, app version, and a short issue summary when contacting support.